To make the use of our services as convenient and safe as possible, we have created this Agreement. It helps us establish a proper and efficient framework for using our services.
This Agreement is a public offer addressed to all users located outside the Russian Federation or using payment methods not associated with the Russian Federation. The offer is considered accepted if you perform any of the following actions:
paid for the services;
registered a personal account;
deposited funds into your balance;
started using the services (including free services or those connected without payment).
We value each of our users, and the terms of this Agreement apply equally to everyone.
If for any reason you disagree with these terms or do not wish to continue using our services, please discontinue your registration or usage of our services.
We are confident that our cooperation will be convenient and beneficial for you!
Best regards, Administration of HOSTING-MINECRAFT.PRO
1. Definitions
Provider, we
Administration of HOSTING-MINECRAFT.PRO
User, you
An individual or legal entity who accepted this Agreement.
Agreement
This document is a legal agreement that governs the relationship between the Provider and the User in terms of using hosting-minecraft.pro, my.hosting-minecraft.pro, and all subdomains of hosting-minecraft.pro.
2. Subject of the Agreement
2.1. The Provider offers the User server rental services for hosting:
2.1.1. Minecraft game servers (including prebuilt setups):
Game servers can be public or private depending on the selected plan.
The User receives full virtual access to the server, including control panel and FTP (SFTP) access.
Technical server specifications are indicated during the ordering process.
2.1.2. Virtual private servers (VPS/VDS):
They can be public or private depending on the selected plan.
Each VPS/VDS server includes a dedicated IPv4 address. The User configures the system, software, and network settings independently.
Exact CPU models and frequencies are indicated in the plan descriptions.
2.2. The services include access to computing resources, software solutions, and administrative access as specified in the selected plan.
2.3. The services are provided "as is" — in their current configuration and operational state — with no additional guarantees that they will meet the User’s individual expectations. The User agrees to accept the services as provided, without requiring the Provider to tailor them to specific needs.
3. Prebuilt Minecraft Server Packages
3.1. The Provider grants the User access to intellectual property in the form of prebuilt server packages, depending on the selected plan.
3.2. A prebuilt package may include modifications, configurations, plugins, and other elements affecting the functionality and capabilities of the Minecraft server.
3.3. A full description of the package, including plugins and modifications, is provided on the order page.
3.4. Refunds for purchased prebuilt packages are not possible under any circumstances.
3.5. Provider’s Responsibility:
3.5.1. The Provider is not responsible for the operability of plugins or mods included or not included in the package.
3.5.2. The Provider provides technical support only for issues related to the prebuilt package itself, within 30 calendar days from the moment of delivery.
3.6. Usage Restrictions and Rights:
3.6.1. The package is intended for the User’s personal use only.
3.6.2. Distribution, transfer, or resale of the package to third parties is prohibited.
3.6.3. All intellectual property rights to the package and its components belong to the Provider or the plugin owners (unless otherwise stated).
3.7. Each violation related to illegal distribution, copying, or sale of prebuilt packages, or infringement of the Provider’s intellectual property obtained under this Agreement, incurs a fine of 100,000 RUB per incident.
3.8. In case of any detected intellectual property violation, the Provider has the right to:
3.8.1. block the User’s account;
3.8.2. suspend services;
3.8.3. file a legal claim for damages.
4. Pricing Plans
4.1. The Provider offers hosting services for Minecraft servers, VPS/VDS servers, and related services under various pricing plans published on the official website.
4.2. General Provisions:
4.2.1. Plans are defined by the Provider and may include different configurations, resource allocations, additional services, levels of support, and locations.
4.2.2. All current plans and terms are published on the website. Changes to pricing do not require updates to this Agreement.
4.2.3. The User independently selects a plan and is responsible for the correctness of their choice.
4.2.4. A server ordered as "forever" means it will operate for the duration of the project’s lifetime, but not less than 30 months.
4.2.5. A VPS/VDS server ordered as "forever" remains active until the Provider ceases operations, but not less than 30 months.
4.3. The terms "forever", "lifetime", and "no expiration" used in this section mean that the service is provided without additional charges until the Provider ceases hosting activities.
4.4. Such services may terminate in case of:
4.4.1. company liquidation;
4.4.2. bankruptcy;
4.4.3. full termination of hosting services.
4.5. The minimum service period for plans described in 4.2.4, 4.2.5, and 4.3 is 30 months from activation, even in case of Provider termination as outlined in 4.4.
4.6. When switching plans:
4.6.1. The location remains unchanged unless explicitly requested by the User.
4.6.2. The CPU model remains the one originally deployed in the selected location.
4.6.3. Plan specs on the website may differ by location. When switching plans without changing location, hardware parameters (including CPU) may differ from those listed on the plan page.
4.7. Location determines the hardware configuration including CPU model and other technical specs.
4.7.1. When ordering or switching plans without changing location, the User retains the previous location and hardware.
4.7.2. The location is shown in the control panel and is saved during the order.
4.8. Location change is not included as a standard service and is provided only as a courtesy by the Provider.
4.8.1. The Provider may deny a location change without explanation, and it is not considered a paid service or subject of this Agreement.
4.8.2. Location can be changed no more than once a week.
4.8.3. Port 25565/19132 is not transferred. Refunds for the port are not provided. A new port must be ordered separately.
5.4. This section is intended solely for informational purposes and to assist Users in solving issues independently.
5.5. Using the knowledge base is optional and does not replace the need for technical expertise.
5.6. Information in the knowledge base is provided "as is", without guarantees it meets the User's expectations or needs.
5.7. Server administration and configuration remain the full responsibility of the User after purchase.
5.8. Lack of technical skills is not a reason for refunds or complaints.
5.9. The User must ensure their technical capability before purchasing a service.
5.10. The User is responsible for any configuration errors when using the knowledge base materials.
5.11. The Provider does not offer support for the following:
5.11.1. Internal configurations specific to the User.
5.11.2. Installation, configuration, or debugging of third-party software.
5.11.3. Fixing issues caused by incorrect changes made by the User.
6. Registration Procedure
6.1. General Provisions:
6.1.1. To register, the User must provide current information, including:
Name;
Email address;
Phone number (with country code);
Country of residence.
6.1.2. The User operates only through the hosting-minecraft.pro domain and its subdomains, including my.hosting-minecraft.pro.
6.1.3. The Provider may suspend or block the User’s account in case of suspicious activity or Agreement violations.
6.2. Plan selection and order:
6.2.1. The User selects the configuration and plan independently during the order process.
6.2.2. The Provider is not responsible for selection errors if they match the selected plan.
6.3. Payments and Auto-Renewal:
6.3.1. If a “Subscription” payment method is used, all charges will be automatically deducted. The User agrees to such deductions while the subscription is active or until the service is canceled manually.
6.3.2. In case of insufficient funds, the system will retry payment for 14 days. The Provider may suspend the service if payment is not successful.
6.3.3. To unlink a saved card, the User must contact support. Processing may take up to 3 business days. Unlinking is not possible if there are active subscriptions or unpaid debts.
6.4. Account Confirmation and Verification:
6.4.1. The User must provide valid contact details upon registration.
6.4.2. The Provider may require email or phone verification. Additional verification may be requested in case of suspicious activity.
6.4.3. If the User refuses verification or provides false data, the Provider may block the account until the issue is resolved.
6.5. Account Deletion:
6.5.1. If an account is inactive for more than 12 months, it may be deleted permanently.
6.5.2. The User will be notified at least 30 days prior to deletion and can restore access by contacting support.
6.6. Consent to marketing communications:
6.6.1. By enabling the “Receive emails” option, the User agrees to receive marketing and informational messages, including:
promotions and offers;
discounts and personalized deals;
news about new services and updates;
event and partner notifications.
6.6.2. Messages may be sent via email, SMS, messengers, or push notifications (if applicable).
6.6.3. The User can unsubscribe anytime by:
disabling email subscription in their account;
clicking “Unsubscribe” in any email;
contacting support.
6.6.4. Consent to receive marketing messages is not mandatory for registration and can be changed at any time.
7. Limitation of Liability
7.1. The Provider guarantees proper operation of the virtual server (virtual machine) in accordance with its technical specifications but does not provide administration services.
7.2. Any questions related to server setup and management, including operating system installation, software, plugins, mods, and other components, are outside the Provider’s responsibility.
7.3. The Provider is not liable for:
7.3.1. the performance of User’s hardware or network equipment;
7.3.2. errors in the operating system, installed applications, or third-party services managed by the User;
7.3.3. the availability of the network or IP addresses on the User’s side;
7.3.4. blocks, sanctions, or technical problems caused by the User’s actions;
7.3.5. the functionality of any software installed by the User, including plugins, mods, or other components.
7.4. Additional Services:
7.4.1. All additional services, including free ones, are unrelated to the core service and are provided without guarantees and without obligation for support.
7.5. Server usage and access limitations:
7.5.1. VPS/VDS servers are provided without port restrictions, but ports like 25, 465, 567, 587, 1900 may be blocked due to abuse or technical reasons.
7.5.2. Full access to a game server is provided for the paid period only. After expiration, the User will be prompted to renew.
7.6. Server deletion after expiration:
7.6.1. Minecraft Servers:
Service is blocked after expiration.
After 21 days, the server and associated services are deleted.
Data recovery is not possible.
7.6.2. VPS/VDS Servers:
Service is blocked after expiration.
After 5 days, the server and all related services are deleted.
Data recovery is not possible.
7.6.3. Add-ons:
Add-ons are blocked or deleted when the main service expires.
Inactive services cause linked add-ons to stop functioning.
Deleted add-on data cannot be restored.
Add-ons cannot be reactivated without an active main service.
7.7. Database usage restrictions:
7.7.1. Using MySQL databases for plugins like bluemap, dynmap, etc., is prohibited.
7.7.2. The maximum size of one database is 5 GB.
7.7.3. Databases exceeding the limit may be deleted without warning.
7.7.4. Exceptions include databases with critical logging data (e.g., CoreProtect) – limit up to 10 GB.
7.8. The Provider is not liable for any User losses, including lost profits, resulting from:
7.8.1. hardware failures;
7.8.2. service inaccessibility not caused by the Provider;
8.1. Each game server has CPU, RAM, and disk usage limits.
8.2. Some plans may have additional limitations described in the plan details.
8.3. The User must comply with the allowed usage limits for the chosen plan.
8.4. If the server exceeds resource limits, the issue must be resolved via support.
8.5. The service may be temporarily suspended during investigation.
8.6. The following software is strictly prohibited:
8.6.1. Malicious traffic generators;
8.6.2. Stress-test tools;
8.6.3. Cryptocurrency miners;
8.6.4. In case of violation, all User services are blocked without warning, refunds, or recovery.
8.7. The following activities are strictly prohibited:
8.7.1. Outgoing DDoS/DOS attacks;
8.7.2. Any form of flooding;
8.7.3. Spam attacks on mail services or vulnerable resources;
8.7.4. Password brute force attacks;
8.7.5. Port and proxy scanning for any purpose;
8.7.6. Participation in botnets;
8.7.7. Any actions that cause moral, financial, psychological, or physical harm to others.
8.8. Copyright Infringement:
8.8.1. The Provider reserves the right to block services upon receiving a copyright complaint.
8.8.2. Handling and consequences of violations are at the Provider’s discretion, and the User may or may not be notified.
9. Server Configuration and Management
9.1. The User may install any mods, plugins, or add-ons on the server, provided they do not pose a threat to network, hardware, hosting, or third-party services.
9.2. Any outgoing DDoS/DOS attacks, floods, spam, brute-force attempts, or execution of malicious Java code are strictly prohibited. Violation will result in immediate and irreversible service termination.
9.3. Any changes to the server’s startup command, parameter additions, or other technical configuration adjustments must be made through support requests only.
9.4. Attempting to apply such changes by other means is prohibited and may result in blocking the service. A one-time recovery may be allowed, but repeated violations will lead to a permanent block.
9.5. The Provider may suspend a VPS/VDS server if:
9.5.1. Suspicious activity is detected that violates the Agreement;
9.5.2. The account was created using anonymous networks (PROXY, VPN, TOR, etc.);
9.5.3. Fake or suspicious personal details were provided, especially names not typical for CIS countries;
9.5.4. Invalid phone numbers were provided;
9.5.5. Temporary or disposable email addresses were used.
9.6. The User agrees not to use the server for illegal actions violating applicable laws.
9.7. If violations are found, the Provider has the right to request identity verification. Refusal to comply will result in account and service termination without recovery.
9.8. If a confirmed request is received from authorities or if the server is blacklisted by ISPs, the service will be deleted without compensation.
9.9. The User bears responsibility, including criminal liability, for:
9.9.1. Any (including unauthorized) third-party actions performed under their credentials;
9.9.2. Hosting illegal content on the server;
9.9.3. Using or distributing malware;
9.9.4. Making changes that disrupt or interfere with the Provider’s systems.
9.10. If the User alters service settings using vulnerabilities or bugs, the service will be blocked.
9.11. The Provider may deny services to a User if any Agreement violation is detected.
9.12. The Provider reserves the right to refuse service at its sole discretion without notice or explanation.
10. Payment, Activation, and Financial Obligations
10.1. General Payment Conditions:
10.1.1. Services are provided on a paid basis and activated only after successful payment. The User is responsible for checking details and choosing a payment method.
10.2. Activation:
10.2.1. Services are usually activated within seconds of payment confirmation.
10.2.2. In exceptional cases, activation may take up to 24 hours.
10.2.3. Once activated, server credentials are emailed to the User.
10.2.4. All orders and transactions generate an invoice showing details and period of service.
10.2.5. Payment of the invoice confirms the User’s agreement with the terms and waives claims against the Provider.
10.2.6. If Fondy (subscription) or Stripe is used, payments are debited automatically.
10.2.7. If payment fails, the system retries for 14 days.
10.2.8. Card unlinking requires a support request.
10.3. Non-payment Consequences:
10.3.1. Services are suspended upon payment delay; the User loses access to servers, files, and settings.
10.3.2. Access is restored only after full payment.
10.3.3. Expired invoices cannot be edited or extended; late payment does not prolong service time.
10.3.4. If the debt remains unpaid, services and data may be deleted without recovery.
10.4. Plan and Parameter Changes:
10.4.1. No refunds for plan or server parameter changes.
10.4.2. Returning to a previous plan requires repurchase.
10.4.3. All plan changes are published on the website and do not require Agreement changes.
10.5. User Financial Responsibility:
10.5.1. The User is liable for chargebacks, fraud, and any financial loss caused to the Provider.
10.5.2. The Provider may deduct from balance, shorten service period, or suspend services for debt recovery.
10.5.3. The Provider may suspend all services and deny refunds or file access until debt is cleared.
10.5.4. Selling or transferring accounts or services is prohibited and may lead to a permanent ban without refund.
11. Refund Policy
11.1. A refund is only possible in the event of a technical failure that caused the service to be unavailable for more than 120 hours within a calendar month. The time count starts after confirmation of the issue by support, not from the ticket creation date.
Internal server misconfiguration by the User (e.g., plugin setup) does not qualify as a technical failure.
11.2. Refunds are only issued to the original payment method that matches the User’s personal details.
11.3. Refund Procedure:
11.3.1. The User must submit a ticket and provide evidence supporting the refund request.
11.3.2. The Provider’s administration will review the request within 7 business days and provide a final decision.
11.3.3. Refunds are only issued to the account matching the User's full name or to the same method used for payment.
11.4. Refund Restrictions:
11.4.1. No refunds for already rendered services. Minimum service duration is 30 days.
11.4.2. No refunds for “lifetime” servers.
11.4.3. Refunds may be denied for subjective reasons such as:
Lack of technical skills;
Misconfiguration by the User;
Agreement or law violations;
Refusal to complete mandatory identity verification;
Requesting refunds for unused or trial time;
Inability to complete phone verification;
Dissatisfaction after a free trial followed by a paid plan;
Personal issues (e.g., no time, wrong plan choice);
Balance funds (credit) are non-refundable.
11.4.4. Credit balance is non-refundable.
11.4.5. If the User used a 24-hour free trial, no refund is issued for subsequent paid plans.
12. Technical Support and Communication
12.1. General Rules:
12.1.1. Support communication is only available in Russian.
12.1.2. Use of transliteration or other languages is not allowed.
12.1.3. The User must:
Maintain formal tone;
Clearly describe the issue and provide server or service ID;
Specify actions taken before the issue occurred;
Include timestamps of the issue.
12.2. Support Hours:
12.2.1. Daily from 10:00 to 19:00 (MSK);
12.2.2. Average response time — up to 45 minutes (delays possible during peak hours);
12.2.3. Night-time responses depend on technician availability.
12.3. Prohibited Actions:
12.3.1. The User must not:
Use obscene language or insults;
Show disrespect to staff or platform;
Make demands that violate the Agreement.
12.3.2. Support may deny responses if the User:
Behaves aggressively or refuses to follow advice;
Makes threats, unfounded complaints, or uses veiled insults;
Stubbornly argues against provided solutions.
12.4. Violations may result in warnings, support restrictions, or account suspension based on severity.
12.5. Sanctions:
12.5.1. The following may apply:
First violation — verbal warning;
Disrespect — support refusal;
Repeat violations — 1-day account block;
Serious abuse — 2+ days block and service termination without refund;
Severe misconduct — permanent account and service ban without refund.
14.9. Response time for claims — 15 business days from receipt.
14.10. Jurisdiction — based on the Provider’s location.
Payment Procedure and Security
Accepted cards: VISA, MasterCard, Maestro, MIR. During checkout, select payment by card. You’ll be redirected to the bank’s authorization page where you must enter:
Card type
Card number
Expiration date
Cardholder name (in Latin, as on the card)
CVC2/CVV2 code
If your card supports 3D-Secure, you’ll be redirected to your bank for authentication. For more information, contact your card issuer.
Information Security Policy
You may pay by card (Visa, MasterCard, MIR) or via payment systems like Apple Pay. You’ll be redirected to the payment processor (Unitpay, Stripe, YooKassa) where you’ll enter the required data. These processors ensure payment security.
Unitpay complies with PCI DSS for cardholder data. All payment systems mentioned participate in PCI DSS Compliance Control. Your payment data never reaches the Provider’s site — it is handled securely by the payment systems.